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Sara Ahmad Al-Mahmoud
Customer Service & Administrative Specialist
Professional Summary
Customer Service & Administrative Specialist with over 4 years of experience in customer relations, administrative coordination, and scheduling at top Jordanian companies. Proven track record in CRM systems, Microsoft Office, and bilingual communication in Arabic & English.
Work Experience
Customer Service & Follow-up Specialist
Jordan Telecommunications Company / Amman
Handling customer inquiries with high professionalism. Following up on complaints and updating account data via CRM. Preparing daily performance reports to ensure maximum customer satisfaction.
Administrative Coordinator
Al-Amal Commercial Group / Amman
Organizing appointments and executive calendar management. Data entry, document archiving, and official correspondence.
Education
Bachelor's Degree in Business Administration
The University of Jordan / Amman
Certifications
Customer Service Excellence Course
Leadership Training Center / 2023
ICDL Certification
TAG-Academy / 2021
References
Available upon request